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Got Questions? Dean 0403 549 702
Ride The Tide Delivery
DELIVERY INFORMATION
FAST AND SECURE DELIVERY AUSTRALIA WIDE
NEW! AUSTRALIA WIDE FREIGHT SERVICES

    We offer exclusive new freight options to suit your budget!

    • Competitive flat rate shipping to your door (Residential)

    • Low-cost flat rate shipping to a Business - Save money!

    • Depot collection - Save time & money!

    • Buying 2+ Classic or Coastal Paddle Boards? You may be eligible for a freight discount!

    • FREE pickup from our Ride The Tide Warehouse

FLAT RATE SHIPPING TO YOUR DOOR

We offer flat rate shipping to your door with our select freight carriers Australia wide direct from our warehouse. We have sourced the most competitive rates according to postcode ranges and different freight carriers for you.

STATE & POSTCODE RANGE DELIVERY CHARGE PER SUP ESTIMATED DELIVERY TIME
QLD 4000 - 4599 $150 2 - 4 Business Days
QLD 4600 - 4999 $250 3 - 7 Business Days
NSW 2000 – 2239 $175 2 - 4 Business Days
NSW 2250 - 2399 $250 3 - 7 Business Days
NSW 2400 - 2499 $300 3 - 7 Business Days
NSW 2500 - 2599 $250 3 - 7 Business Days
NSW 2618 - 2699 $300 3 - 7 Business Days
NSW 2700 - 2899 $250 3 - 7 Business Days
NSW 2915 - 2999 $250 3 - 7 Business Days
ACT $175 3 - 7 Business Days
VIC 3000 - 3199 $200 3 - 7 Business Days
VIC 3200 - 3999 $250 3 - 7 Business Days
SA 5000 - 5199 $200 4 - 7 Business Days
SA 5200 - 5799 $400 4 - 7 Business Days
TAS 7000 - 7299 $350 4 - 10 Business Days
TAS 7300 - 7800 $450 4 - 10 Business Days
WA 6000 - 6199 $250 4 - 10 Business Days
WA 6200 - 6499 $450 4 - 10 Business Days
WA 6500 - 6599 $550 4 - 10 Business Days
WA 6600 - 6699 $650 4 - 10 Business Days
WA 6700 - 6799 $750 4 - 10 Business Days
NT $450 4 - 10 Business Days
NEW! B2B - LOW-COST DIRECT TO BUSINESS SHIPPING

NEW! We are now offering low-cost flat rate B2B shipping to our customers saving you money! Simply provide a business name and address where we can ship your Ride The Tide SUP to in shipping details and select the B2B shipping option for your State in checkout.

IMPORTANT: Must be a registered business and business address. Cannot be “work from home”. Additional charges apply if it is deemed not to be a business address.

STATE & POSTCODE RANGE BUSINESS DELIVERY CHARGE PER SUP ESTIMATED DELIVERY TIME
QLD 4000 - 4599 $100 2 - 4 Business Days
QLD 4600 - 4799 $150 2 - 4 Business Days
QLD 4800 - 4999 $200 3 - 7 Business Days
NSW 2000 – 2239 $125 2 - 4 Business Days
NSW 2250 - 2399 $150 3 - 7 Business Days
NSW 2400 - 2499 $200 3 - 7 Business Days
NSW 2500 - 2599 $200 3 - 7 Business Days
NSW 2618 - 2699 $200 3 - 7 Business Days
NSW 2700 - 2799 $150 3 - 7 Business Days
NSW 2800 - 2999 $250 3 - 7 Business Days
ACT N/A 3 - 7 Business Days
VIC 3000 - 3199 $150 3 - 7 Business Days
VIC 3200 - 3999 $200 3 - 7 Business Days
SA 5000 - 5199 $200 4 - 7 Business Days
SA 5200 - 5799 $300 4 - 7 Business Days
TAS 7000 - 7299 $250 4 - 10 Business Days
TAS 7300 - 7800 $250 4 - 10 Business Days
WA 6000 - 6199 N/A 4 - 10 Business Days
WA 6200 - 6499 N/A 4 - 10 Business Days
WA 6500 - 6599 N/A 4 - 10 Business Days
WA 6600 - 6699 N/A 4 - 10 Business Days
WA 6700 - 6799 N/A 4 - 10 Business Days
NT N/A 4 - 10 Business Days
DEPOT COLLECT - SAVE MONEY & TIME!

Want to save money and delivery time? Depot Collect may suit you!

We have secured low-cost and competitive freight rates for our customers when they collect from our exclusive Depot Collections points around Australia.

Simply select the Depot Location you wish to collect your Ride The Tide delivery from in checkout.

We have an extension network of Depots Australia Wide to choose from.

Once we dispatch your order, you can track your order to the Depot. You will be contacted once is it ready for collection saving you time and money!

DEPOT STATE & POSTCODE DELIVERY CHARGE PER SUP DEPOT COLLECTION ADDRESS
GOLD COAST QLD 4214 $100 16 Reichert Drive
REDBANK QLD 4301 $100 48 Monash Road
TOOWOOMBA QLD 4350 $150 Lot 27 Molloy Street
YANDINA QLD 4561 $150 46 Central Park Drive
BUNDABERG QLD 4670 $150 Shed G, 96 Mount Perry Road
GLADSTONE QLD 4680 $150 16 Blain Drive
PAGET QLD 4740 $150 19 Lenshield Street
TOWNSVILLE QLD 4818 $200 149-155 Webb Drive
WOREE QLD 4868 $200 15-21 Spoto Street
ENFIELD NSW 2136 $100 16-24 Cosgrove Road
BERKELEY VALE NSW 2261 $150 Unit 3, 3 Corella Close
CARRINGTON NSW 2294 $150 6 Everett Street
TAMWORTH NSW 2340 $150 Cnr Avro & Plain Streets
ARMIDALE NSW 2350 $150 4/267 Mann Street
WAUCHOPE NSW 2446 $150 21 Sancrox Road
BOAMBEE NSW 2450 $150 542 Pacific Highway
LISMORE NSW 2480 $150 29 Habib Drive
UNANDERRA NSW 2526 $150 23 Prince Of Wales Avenue
ALBURY AIRPORT NSW 2640 $150 Lot 456 Ulver Road
ORANGE NSW 2800 $150 4 Corporation Place
DUBBO NSW 2830 $150 27-29 Douglas Mawson Road
HUME ACT 2620 $150 73-75 Sheppard Street
MELBOURNE AIRPORT VIC 3045 $100 45 Sky Road
NORTH GEELONG VIC 3220 $150 154 Weddell Road
WARNAMBOOL VIC 3280 $200 Cnr Albert & Dickson Streets
BALLARAT VIC 3350 $200 Lot 9 Daveyduke Drive
MILDURA VIC 3500 $200 89-91 Cureton Avenue
BENDIGO VIC 3550 $200 2 Craig Street
SHEPPARTON VIC 3630 $200 8 Gemini Crescent
HALLAM VIC 3803 $150 34-38 Wedgewood Road
TRARALGON VIC 3844 $200 58-60 Eastern Road
MARLESTON SA 5033 $200 28-32 Grove Avenue
MONTROSE TAS 7010 $200 12 Duncan Street
WESTERN JUNCTION TAS 7212 $300 12 Boral Road
WELSHPOOL WA 6106 $250 272 Rutland Avenue
ALBANY WA 6331 $600 Unit 3, 189 Chested Pass Road
GERALDTON WA 6531 $550 130B Flores Road
DARWIN NT 0828 $300 61 O’Sullivan Crescent
ALICE SPRINGS NT 0870 $300 30 Cameron Street
BUYING 2+ OR MORE PADDLE BOARDS?

    Buying 2+ Classic or Coastal Paddle Boards? You may be eligible for a freight discount!

    If you are buying two or more Classic or Coastal paddle boards in a single order, we may be able to offer you a discount on your freight. There’s never been a better time to get your family and friends into paddle boarding with you!

    Call Dean on 0403 549 702 direct for a multiple board freight discount if available in your postcode*.

    *Multiple board discount is available in limited postcodes. Freight discount does not apply to single (one) paddle board deliveries or inflatable paddle boards. Freight discount for multiple boards may not be available in some postcodes/regions of Australia. Call Dean on 0403 549 702 for more information or freight quote.

FREE WAREHOUSE PICK-UP

    Our Ride The Tide Headquarters is located at 7/22 Robson Street, Clontarf Queensland 4019.

    We sell wholesale, direct to the public to ensure our customers get the best deal on paddle boards Australia wide.

    We are open Monday to Saturday 9-1pm and any other time by appointment.

    We are 100% wholesale to the public, not retail, and purely pass our huge savings onto our customers! Our customers are our No.1 priority.

    We live close to our warehouse, so we are only a phone call away. Should you wish to view our boards pop in! We'd love to meet you.

    If you order online and select FREE pick up, let us know when you will be picking up your board in advance and we will have it ready to collect and ready to get into the water!

ESTIMATED DELIVERY TIMES

    PLEASE NOTE - the above windows are estimates only, and there may be times when orders are delivered outside of the estimated time frame. For regional areas, your order may take slightly longer.

IMPORTANT DELIVERY INFORMATION

    Some areas in Australia are classed as rural or regional and DO NOT fall into our flat rate shipping.

    Rural & Regional areas vary State to state/postcode to postcode and are determined by our freight carriers.

    Rural or regional areas may incur additional freight charges on top of our flat rate charges to your door.

    Where your region is deemed to incur additional freight charges, we will contact you with your freight options and additional charges before delivery. You can then make a decision whether you’d like to proceed with your order, change delivery address to another party to avoid additional charges ie. A friend, relatives house or business address to collect from instead.

    Please call Dean on 0403 549 702 if you are unsure about your location availability or if you have any questions.

    Delivery can only be to a physical residential or business address (not a PO BOX address).

    All orders must be signed for when received and inspected immediately for damage.

FREIGHT INSURANCE

    At Ride The Tide we offer full freight insurance on all our paddle board deliveries at no cost to you.

    While we ensure our freight is carefully packaged to protect your beautiful new paddle board, mishaps can happen in freight.

    NOTE: for your paddle board to be covered under our freight insurance WE MUST BE NOTIFIED STRICTLY WITHIN 48 HOURS OF DELIVERY TO YOU. Should you not contact us within the 48 hour delivery window, freight insurance WILL BE VOID.

    IMPORTANT: if this purchase is for a gift – do not leave the unboxing until you are giving the gift. The 48 HOUR delivery window still applies to when the package is initially delivered to you. Leaving the package boxed and unchecked will VOID your freight insurance.

    Unbox and unwrap immediately to check for freight damage!

    Should you NOT CONTACT US within the 48 hour period of damage and freight insurance is VOID, we can still assist with a solution. Our aim is to keep our customers satisfied with this part of your buying experience with us at Ride The Tide and eliminate as many inconveniences along the way.

    For freight insurance claims we require photos of damage, photos of the box where the damage has occurred and full packaging including the box to be kept by yourself. Please contact us immediately with all information required via email to [email protected] with your full name, contact number, order number, photos of damage and photos of the box where the damage has occurred.

INTERNATIONAL ORDERS

    We can deliver to some international countries. Charges apply.

    You can also organise your own international freight. Please contact us for further information.

    Please contact us for a quote to deliver to your country.

ORDER TRACKING

Once your order has left our warehouse, you will receive an email from us including tracking details.

Please check your email and check your tracking before contacting us regarding your delivery.

If ever you have any questions regarding your delivery we are always available and happy to help where we can.

We do recommend contacting us first before the freight company should you have any tracking questions to avoid any delays.

STILL NEED HELP?
Give us a call anytime on 0403 549 702 or email [email protected]