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Got Questions? Dean 0403 549 702
Ride The Tide Delivery
DELIVERY INFORMATION
FAST AND SECURE DELIVERY AUSTRALIA WIDE
FAST AUSTRALIA WIDE DELIVERY

    At Ride The Tide we offer exclusive FLAT RATE SHIPPING TO YOUR DOOR AUSTRALIA WIDE or to selected DEPOT LOCATIONS (see below for our full list of depot locations available.)

    Our Freight is carefully packaged to protect your beautiful new paddle board.

    Please read carefully conditions of Freight Insurance further down this page. Conditions do apply for Freight Insurance.

FREE DELIVERY – INFLATABLE STAND UP PADDLE BOARDS

We currently offer FREE DELIVERY on all Inflatable Paddle Boards Australia wide.

If you purchase a combination of Inflatable and Classic Boards, you will only be charged freight for the Classic Paddle Boards.

If you fall into a Regional or Rural area, we may need to send your Inflatable Paddle Board to a Depot. We will contact you should this be necessary prior to delivery to arrange this and you will need to collect your Inflatable Paddle Board from our available depot locations (See available depot locations below).

You may also select Depot pick-up of your choice in checkout when finalising your order.

IMPORTANT! PRE-ORDER DELIVERY INFORMATION. PLEASE READ!

IMPORTANT! Pre-orders are always available on our website at all times.

Please note when pre-ordering a PRE-ORDER product you are purchasing a product that is not yet available in our warehouse.

Pre-orders are easily identified under each product description on individual product pages and also clearly identified when selecting the size of your paddle board.

Pre-order arrival dates are clearly visible on each product and are estimated arrival dates to our warehouse in Brisbane.

Pre-orders dates are NOT GUARANTEED ARRIVAL DATES - however we do our best to keep these arrival dates as accurate as possible.

Pre-orders are available on our website when the product is approximately 6 to 12 weeks from being delivered to our warehouse.

Arrival times to our Brisbane warehouse will vary due to manufacturing and international shipping delays. Please keep this in mind prior to ordering to avoid any disappointment.

Manufacturing and shipping delays have increased since the beginning on 2020 and still are an ongoing logistical issue worldwide, so please be patient with your pre-orders and with us as we continue to do our very best to navigate through this new normal in 2021 leading into 2022.

When your pre-order arrives into our warehouse it will be shipped out to you as soon as possible in the date order it was placed on our website.

We ship pre-orders, once they are available in our warehouse, out to our customers by the date the order was received by us. We believe in a “first-order, first served basis” for fairness across all our pre-orders.

Pre-orders require full payment and no further offers or discounts apply to the purchase should they fall within the pre-order waiting and distribution period.

NOTE: Pre-orders CANNOT BE REFUNDED simply because you didn’t read the product and pre-order description.

STATE DELIVERY CHARGE ESTIMATED DELIVERY TIME
QLD Metro/Regional 4000 - 4599 $150 Metro 3 - 7 Days/Regional 7 - 14 Days
QLD Regional 4600 - 4999 $250 Regional 7 - 14 Days
NSW 2000 – 2239 $175 Metro 3 - 7 Days/Regional 7 - 14 Days
NSW 2250 - 2399 $250 Metro 3 - 7 Days/Regional 7 - 14 Days
NSW 2400 - 2499 $400 Metro 3 - 7 Days/Regional 7 - 14 Days
NSW 2500 - 2599 $250 Metro 3 - 7 Days/Regional 7 - 14 Days
NSW 2618 - 2699 $350 Regional 7 - 14 Days
NSW 2700 - 2799 $250 Regional 7 - 14 Days
NSW 2800 - 2899 $250 Regional 7 - 14 Days
NSW 2915 - 2999 $250 Regional 7 - 14 Days
ACT 2600 – 2617, 2900 - 2914 $200 3 - 7 Days
VIC 3000 - 3199 $200 Metro 3 - 7 Days/Regional 7 - 14 Days
VIC Regional 3200 - 3999 $250 Metro 3 - 7 Days/Regional 7 - 14 Days
SA Metro 5000 - 5199 $200 Metro 7 - 10 Days/Regional 7 - 14 Days
SA Regional 5200 - 5799 $400 Metro 7 - 10 Days/Regional 7 - 14 Days
TAS 7000 - 7299 $350 Metro 7 - 10 Days/Regional 7 - 14 Days
TAS 7300 - 7800 $450 Metro 7 - 10 Days/Regional 7 - 14 Days
WA Metro 6000 - 6199 $250 Metro 7 - 14 Days
WA Regional 6200 - 6499 $450 Regional 7 - 21 Days
WA Regional 6500 - 6599 $550 Regional 7 - 21 Days
WA Regional 6600 - 6699 $650 Regional 7 - 21 Days
WA Regional 6700 - 6799 $750 Regional 7 - 21 Days
NT $450 Metro 7 - 14 Days/Regional 7 - 14 Days
ESTIMATED DELIVERY TIMES

    PLEASE NOTE - the above windows are estimates only, and there may be times when orders are delivered outside of the estimated time frame. For rural areas, your order may take slightly longer.

IMPORTANT DELIVERY INFORMATION

    Some areas in Australia are classed as rural or regional and DO NOT fall into our flat rate shipping.

    Rural & Regional areas vary State to state/postcode to postcode and are determined by our freight carriers.

    Rural or regional areas may incur additional freight charges on top of our flat rate charges to your door.

    Where your region is deemed to incur additional freight charges, we will contact you with your freight options and additional charges before delivery. You can then make a decision whether you’d like to proceed with your order, change delivery address to another party to avoid additional charges ie. A friend, relatives house or business address to collect from instead.

    Please call Dean on 0403 549 702 if you are unsure about your location availability or if you have any questions.

    Delivery can only be to a physical residential or business address (not a PO BOX address).

    All orders must be signed for when received and inspected immediately for damage.

DEPOT STATE & POSTCODE DELIVERY CHARGE DEPOT/COLLECTION ADDRESS
PINKENBA QLD 4008 $100 97 Bancroft Road
IPSWICH WEST QLD 4305 $100 Unit 3, 2-8 Pound Street
GOLD COAST QLD 4214 $100 Cnr Brisbane Road & Captain Cook Drive
TOOWOOMBA QLD 4350 $150 5-7 Newington Street
ROMA QLD 4455 $400 Unit 5, 166 Raglan Street
YANDINA QLD 4561 $150 48 Central Park Drive
MARYBOROUGH QLD 4650 $175 Shed 7 & 8 Kingston Road
BUNDABERG QLD 4670 $150 37 Charlie Triggs Crescent
SOUTH GLADSTONE QLD 4680 $150 19 Ganley Street
ROCKHAMPTON QLD 4700 $150 34 Power Street
WEST MACKAY QLD 4740 $150 2 Woodman Parade
TOWNSVILLE QLD 4814 $150 25 Bombala Street
CAIRNS QLD 4870 $200 13 Morrison Street
CASULA NSW 2170 $100 245 Beech Road
NEWCASTLE NSW 2285 $200 Unit 2, 82 Mitchell Road
TAMWORTH NSW 2340 $250 22-30 Armstrong Street
INVERELL NSW 2360 $350 Lot 3 Brissett Street
GLEN INNES NSW 2370 $350 22 Healeys Lane
NARRABRI NSW 2390 $350 41 Francis Street
MOREE NSW 2400 $350 55 Tycannah Street
PORT MACQUARIE NSW 2444 $250 22A Chestnut Road
COFFS HARBOUR NSW 2450 $350 7 Hi Tech Drive
SOUTH LISMORE NSW 2480 $350 7 Three Chain Road
UNANDERRA NSW 2526 $150 238-246 Berkley Road
BATEMANS BAY NSW 2536 $250 23 Kyle Crescent
BEGA NSW 2550 $250 12 West Street
GOULBURN NSW 2580 $250 12-16 Oxley Street
ALBURY NSW 2640 $200 102 Bennu Circuit
BATHURST NSW 2795 $200 3 Wembley Place
ORANGE NSW 2800 $200 54 Leewood Drive
DUBBO NSW 2830 $200 82 Fitzroy Street
FYSHWICK ACT 2609 $150 48 Maryborough Street
BAYSWATER NORTH VIC 3153 $150 Unit 7, East 254 Canterbury Road
DANDENONG SOUTH VIC 3175 $150 64 Pound Road
GEELONG VIC 3224 $200 55 Moon Street
WARRNAMBOOL VIC 3280 $200 20 Coghlans Road
BALLARAT VIC 3355 $200 9 Davey Duke Drive
HORSHAM VIC 3400 $250 Vine Street South (Off Peach Avenue)
MILDURA VIC 3500 $250 318 Etiwanda Avenue
EAGLEHAWK VIC 3556 $200 13 York Street
SWAN HILL VIC 3585 $200 5 Shepherd Road
SHEPPARTON EAST VIC 3631 $200 195-205 Central Avenue
TRARALGON VIC 3844 $250 37 Standing Street
GREEN FIELDS SA 5107 $200 2-6 George Street
BERRI SA 5343 $450 5 Verrall Crescent
CLARE SA 5453 $350 10 Union Street
PORT PIRIE SA 5540 $450 79 Esmond Road
KADINA SA 5554 $350 27A Kennett Street
WHYALLA SA 5600 $450 42 Racecourse Road
PORT LINCOLN SA 5606 $350 8 Thomas Court
PORT AUGUSTA SA 5700 $450 18-24 Yon Street
HOBART TAS 7000 $250 22 Hull Street
LAUNCESTON TAS 7250 $300 4 Richards Street
DEVONPORT EAST TAS 7310 $400 133 Wright Street
CANNING VALE WA 6155 $250 Unit 2, 38 Bannister Road
ALBANY WA 6331 $600 Unit 3, 189 Chested Pass Road
GERALDTON WA 6531 $550 130B Flores Road
DARWIN NT 0828 $375 34 O’Sullivan Crescent
ALICE SPRINGS NT 0870 $375 Shed 13, 66A Smith Street
FREIGHT INSURANCE

    At Ride The Tide we offer full freight insurance on all our paddle board deliveries at no cost to you.

    While we ensure our freight is carefully packaged to protect your beautiful new paddle board, mishaps can happen in freight.

    NOTE: for your paddle board to be covered under our freight insurance WE MUST BE NOTIFIED STRICTLY WITHIN 48 HOURS OF DELIVERY TO YOU. Should you not contact us within the 48 hour delivery window, freight insurance WILL BE VOID.

    IMPORTANT: if this purchase is for a gift – do not leave the unboxing until you are giving the gift. The 48 HOUR delivery window still applies to when the package is initially delivered to you. Leaving the package boxed and unchecked will VOID your freight insurance.

    Unbox and unwrap immediately to check for freight damage!

    Should you NOT CONTACT US within the 48 hour period of damage and freight insurance is VOID, we can still assist with a solution. Our aim is to keep our customers satisfied with this part of your buying experience with us at Ride The Tide and eliminate as many inconveniences along the way.

    For freight insurance claims we require photos of damage, photos of the box where the damage has occurred and full packaging including the box to be kept by yourself. Please contact us immediately with all information required via email to dean@ridethetide.com.au with your full name, contact number, order number, photos of damage and photos of the box where the damage has occurred.

FREE WAREHOUSE PICK-UP

    Our Ride The Tide Headquarters is located at 7/22 Robson Street, Clontarf Queensland 4019.

    We sell wholesale, direct to the public to ensure our customers get the best deal on paddle boards Australia wide.

    We are open Monday to Saturday 9-1pm and any other time by appointment.

    We are 100% wholesale to the public, not retail, and purely pass our huge savings onto our customers! Our customers are our No.1 priority.

    We live close to our warehouse, so we are only a phone call away. Should you wish to view our boards pop in! We'd love to meet you.

    If you order online and select FREE pick up, let us know when you will be picking up your board in advance and we will have it ready to collect and ready to get into the water!

INTERNATIONAL ORDERS

    We can deliver to some international countries. Charges apply.

    You can also organise your own international freight. Please contact us for further information.

    Please contact us for a quote to deliver to your country.

ORDER TRACKING

Once your order has left our warehouse, you will receive an email from us including tracking details.

Please check your email and check your tracking before contacting us regarding your delivery.

If ever you have any questions regarding your delivery we are always available and happy to help where we can.

We do recommend contacting us first before the freight company should you have any tracking questions to avoid any delays.

STILL NEED HELP?
Give us a call anytime on 0403 549 702 or email dean@ridethetide.com.au