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Got Questions? Dean 0403 549 702
Ride The Tide Delivery
DELIVERY
FAST AND SECURE AUSTRALIA WIDE
FAST AND FULLY INSURED* AUSTRALIA WIDE DELIVERY

    At Ride The Tide we offer exclusive FLAT RATE SHIPPING TO YOUR DOOR AUSTRALIA WIDE.

    Our Freight is carefully packaged to protect your beautiful new paddle board and all our freight has the extra added value of FULL FREIGHT INSURANCE* at no extra cost to you.

    STATE DELIVERY CHARGE ESTIMATED DELIVERY TIME
    QLD $100 Metro 2 - 5 Days / Regional 3 - 7 Days
    NSW $150 Metro 2 - 5 Days / Regional 3 - 7 Days
    ACT $150 2 - 5 Days
    VIC $150 Metro 2 - 5 Days / Regional 3 - 7 Days
    SA $200 Metro 5 - 7 Days / Regional 5 - 7 Days
    TAS $200 Metro 5 - 7 Days / Regional 5 - 7 Days
    WA $200 Metro 7 - 14 Days / Regional 7 - 14 Days
    NT $300 Metro 7 - 14 Days / Regional 7 - 14 Days

    Some areas are classed as rural or regional and do not fall into our flat rate shipping.

    Rural or regional areas may incur additional shipping charges to your door and have optional depot collection.

    Please call Dean on 0403 549 702 should you wish to collect your package from a Depot or are unsure about your location availability.

    Delivery can only be to a physical address (not a postal address) or one of our Depot locations.

    All orders must be signed for when received.

FREIGHT INSURANCE

    At Ride The Tide we offer full freight insurance on all our paddle board deliveries at no cost to you.

    While we ensure our freight is carefully packaged to protect your beautiful new paddle board, mishaps can happen in freight.

    Please note for your paddle board to be covered under our freight insurance we must be notified strictly within 48 hours of delivery to you. Should you not contact us, freight insurance will be void.

    For freight insurance claims we require photos of damage, photos of the box where the damage has occured and full packaging to be kept by yourself. Please contact us immediately with all information required.

FREE WAREHOUSE PICK-UP

    Our Ride The Tide Headquarters is located at 7/22 Robson Street, Clontarf Queensland.

    We sell wholesale, direct to the public to ensure our customers get the best deal on paddle boards in Australia.

    We are open Monday to Saturday 9-1pm and any other time by appointment.

    We are 100% wholesale to the public, not retail, and purely pass our huge savings onto our customers! Our customers are our No.1 priority!

    We are locals, so we are only a phone call away. Should you wish to view our boards pop in! We'd love to meet you.

    If you order online and select FREE pick up, let us know when you will be picking up your board and we will have it ready to collect and ready to get into the water!

PRE-ORDER DELIVERY INFORMATION

Pre-orders are available on our website. Please note when pre-ordering you are purchasing a product that is not yet available in our warehouse.

Pre-orders are available on our website when the product is approximately four to eight weeks from being delivered to our warehouse. Times may vary. When the product arrives it will be shipped out to you as soon as possible.

Pre-orders require full payment and no further offers or discounts apply to the purchase should they fall within the pre-order waiting and distribution period.

INTERNATIONAL ORDERS

    We deliver to some international countries. Charges apply.

    Please contact us for a quote to deliver to your country.

DEPOT LOCATIONS

Rural or regional areas will either be same price as flat rate delivery for your state or may incur an additional shipping charge.

Some remote parts of Australia will always incur an additional shipping charge due to the accessibility of the location.

Please contact us on 0403 549 702 for further information.

ORDER TRACKING

Once your order has left our warehouse, you will receive an email from us including tracking details.

If ever you have any questions regarding your delivery we are always available and happy to help where we can.

We do recommend contacting us first before the freight company should you have any tracking questions to avoid any delays.

STILL NEED HELP?
Give us a call anytime on 0403 549 702 or email dean@ridethetide.com.au