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Got Questions? Dean 0403 549 702
Ride The Tide Delivery
DELIVERY
FAST AND SECURE AUSTRALIA WIDE
FAST AUSTRALIA WIDE DELIVERY

    At Ride The Tide we offer exclusive FLAT RATE SHIPPING TO YOUR DOOR AUSTRALIA WIDE.

    Our Freight is carefully packaged to protect your beautiful new paddle board.

    We currently offer ‘AUTHORITY TO LEAVE’ as our preferred method for delivery to alleviate additional costs to our customers and your package will be left in a safe place if available.

    Should you not want ‘AUTHORITY TO LEAVE’ please contact www.alliedexpress.com.au or 13 13 73 to arrange an alternative delivery method.

    Please read carefully conditions of Freight Insurance further down this page.

IMPORTANT! PRE-ORDER DELIVERY INFORMATION. PLEASE READ!

Pre-orders are available on our website at all times. Please note when pre-ordering you are purchasing a product that is not yet available in our warehouse.

Pre-orders are easily identified under each product description on individual product pages and also clearly identified when selecting the size of your paddle board.

Pre-orders are available on our website when the product is approximately 6 to 12 weeks from being delivered to our warehouse. Times may vary due to manufacturing and international shipping delays.

Manufacturing and shipping delays have increased since the beginning on 2020 and still are an ongoing logistical issue worldwide, so please be patient with your pre-orders and with us as we continue to do our very best to navigate through this new normal in 2021.

When your pre-order arrives into our warehouse it will be shipped out to you as soon as possible in the date order it was placed on our website.

We ship pre-orders, once they are available in our warehouse, out to our customers by the date the order was received by us. We believe in a “first-order, first served basis” for fairness across all our pre-orders.

Pre-orders require full payment and no further offers or discounts apply to the purchase should they fall within the pre-order waiting and distribution period.

NOTE: Pre-orders CANNOT BE REFUNDED simply because you didn’t read the product and pre-order description.

STATE DELIVERY CHARGE ESTIMATED DELIVERY TIME
QLD Metro/Regional 4000 - 4599 $100 Metro 3 - 7 Days/Regional 7 - 14 Days
QLD Regional 4600 - 4999 $150 Regional 7 - 14 Days
NSW $150 Metro 3 - 7 Days/Regional 7 - 14 Days
ACT $150 3 - 7 Days
VIC $150 Metro 3 - 7 Days/Regional 7 - 14 Days
SA $200 Metro 7 - 10 Days/Regional 7 - 14 Days
TAS $300 Metro 7 - 10 Days/Regional 7 - 14 Days
WA Metro 6000 - 6199 $250 Metro 7 - 14 Days
WA Regional 6200 - 6299 $400 Regional 7 - 14 Days
WA Regional 6300 - 6599 TBA Regional 7 - 14 Days
WA Regional 6600 - 6800 TBA Regional 7 - 14 Days
NT $300 Metro 7 - 14 Days/Regional 7 - 14 Days
IMPORTANT DELIVERY INFORMATION

    Some areas are classed as rural or regional and DO NOT fall into our flat rate shipping.

    Regional areas vary state to state/postcode to postcode and are determined by our freight carriers.

    Rural or regional areas may incur additional freight charges on top of our flat rate charges to your door.

    Where your region is deemed to incur additional freight charges, we will contact you with your freight options and additional charges before delivery. You can then make a decision whether you’d like to proceed with your order, change delivery address to another party to avoid additional charges ie. A friend, relatives house or business address to collect from instead.

    Please call Dean on 0403 549 702 if you are unsure about your location availability or if you have any questions.

    Delivery can only be to a physical address (not a postal address) or a business address.

    All orders must be signed for when received and inspected immediately for damage.

FREIGHT INSURANCE

    At Ride The Tide we offer full freight insurance on all our paddle board deliveries at no cost to you.

    While we ensure our freight is carefully packaged to protect your beautiful new paddle board, mishaps can happen in freight.

    NOTE: for your paddle board to be covered under our freight insurance WE MUST BE NOTIFIED STRICTLY WITHIN 48 HOURS OF DELIVERY TO YOU. Should you not contact us within the 48 hour delivery window, freight insurance WILL BE VOID.

    IMPORTANT: if this purchase is for a gift – do not leave the unboxing until you are giving the gift. The 48 HOUR delivery window still applies to when the package is initially delivered to you. Leaving the package boxed and unchecked will VOID your freight insurance.

    Unbox and unwrap immediately to check for freight damage!

    Should you NOT CONTACT US within the 48 hour period of damage and freight insurance is VOID, we can still assist with a solution. Our aim is to keep our customers satisfied with this part of your buying experience with us at Ride The Tide and eliminate as many inconveniences along the way.

    For freight insurance claims we require photos of damage, photos of the box where the damage has occurred and full packaging including the box to be kept by yourself. Please contact us immediately with all information required via email to dean@ridethetide.com.au with your full name, contact number, order number, photos of damage and photos of the box where the damage has occurred.

FREE WAREHOUSE PICK-UP

    Our Ride The Tide Headquarters is located at 7/22 Robson Street, Clontarf Queensland 4019.

    We sell wholesale, direct to the public to ensure our customers get the best deal on paddle boards Australia wide.

    We are open Monday to Saturday 9-1pm and any other time by appointment.

    We are 100% wholesale to the public, not retail, and purely pass our huge savings onto our customers! Our customers are our No.1 priority.

    We live close to our warehouse, so we are only a phone call away. Should you wish to view our boards pop in! We'd love to meet you.

    If you order online and select FREE pick up, let us know when you will be picking up your board in advance and we will have it ready to collect and ready to get into the water!

INTERNATIONAL ORDERS

    We can deliver to some international countries. Charges apply.

    You can also organise your own international freight. Please contact us for further information.

    Please contact us for a quote to deliver to your country.

ORDER TRACKING

Once your order has left our warehouse, you will receive an email from us including tracking details.

Please check your email and check your tracking before contacting us regarding your delivery.

If ever you have any questions regarding your delivery we are always available and happy to help where we can.

We do recommend contacting us first before the freight company should you have any tracking questions to avoid any delays.

STILL NEED HELP?
Give us a call anytime on 0403 549 702 or email dean@ridethetide.com.au